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Terms and Conditions

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

We offer a no returns policy on electrical/electronic goods unless there is an identifiable manufacturing fault.

There are certain situations where only partial refunds are granted (if applicable) 
– Any item not in its original condition is damaged or missing parts for reasons not due to our error 
– Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@couturebeauty.ie.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@couturebeauty.ie and send your item to: Unit 7 Abberley Centre, High Street, Tallaght, Dublin


DELIVERY

We use various partners for delivery depending on the size of the order. We endeavour to dispatch your items as quickly as possible.

If for any reason there will be a delay in shipment of your order, we will contact you via email or by phone if you have given us your contact details